Terms and Conditions of Hire

This booking forms a contract with Prime Chauffeuring Ltd once it has been accepted by Prime Chauffeuring Ltd either verbally, in writing, or email. The hirer accepts that they agree with terms and conditions, and are making this booking subject to those terms and conditions.


We will make every effort to accommodate changes to booking details, however the rate stated includes only the pickups, drop offs and waiting periods as agreed.

Any additional mileage performed or waiting delays incurred will be at the discretion of the chauffeur and will be subject to additional charge as specified by Prime Chauffeuring Ltd. Agreement to increasing the duration of hire may not be possible if punctual arrival to subsequent bookings is likely to be compromised.
Online bookings should be made with at least 12 hours notice.

For bookings within 12 hours please call +44(0) 7492404545

Performance of Services

We aim to perform our services to a high standard. Please

contact us if you have any complaints or suggestions.

Our Chauffeurs will use their judgment to drive at reasonable speeds in relation to the prevailing road type and conditions and you should not ask them to exceed speed limits. Unless we have agreed with you that a particular route should be used, our chauffeur may use any route to a destination that in their opinion is the best and most convenient route, whether or not it is actually the shortest route.

No person other than employees or representatives of Prime Chauffeuring Ltd may drive the vehicle.

The chauffeur will endeavour to adhere to the pre-arranged itinerary/pick up/drop off times, and to the reasonable requests of the passengers, (the reasonableness of which shall be judged by the chauffeur) However, we cannot be held responsible for loss or inconvenience from delays and prolonged journey durations, due to circumstances beyond their control. i.e. traffic, adverse weather conditions etc.

The agreed hire price will be payable provided the services commence within 1 hour of the agreed pick up time. If we fail to commence the services within 1 hour of the scheduled pick up time, you have the right to terminate the agreement for that booking and you will receive a full refund of any deposit and advance payment that has been made.


Wherever reasonably possible the vehicle type agreed at the time of booking shall be used. However, we reserve the right to supply an alternative vehicle. In the unlikely event of vehicle breakdown, we will make every possible attempt to supply a replacement vehicle as quickly as possible. If a replacement cannot be supplied, a full refund of any hire fees will be paid


All property and luggage remains at all times the responsibility of the passengers. We accept no responsibility or liability for any loss or damage, no matter how caused, either whilst in transit or when left in the vehicle.

It is your responsibility when reserving a vehicle, to check that it has sufficient space and weight allowance to accommodate the luggage to be carried.

We reserve the right to refuse the carriage of luggage if in the chauffeur’s judgment the volume of weight is excessive.

Passenger Behaviour

The client is held responsible for the behaviour of all passengers, and for informing them of the provisions of this agreement. They are responsible for ensuring that the party’s conduct does not threaten their own, the drivers or any other person’s safety. Seatbelts should be worn, and passengers should not lean out of the windows or stand out of the sunroof. You will indemnify us for any losses, costs or expenses caused by any passenger on demand, whether or not we have first made a claim against that passenger. All vehicles are strictly ‘no smoking’

In the event that any passenger (in the opinion of the chauffeur) is carrying out any unacceptable behaviour, then we or our chauffeur may refuse entry to that passenger to the vehicle or may terminate the agreement for that booking or may cease the performance of that service, even if they are not completed. In these circumstances and without prejudice to our rights, you must still pay to us the full price for the booking, and we will have no responsibility or liability for any losses or costs.

You accept responsibility and will indemnify us for any internal or external damage to, or loss of the vehicle or any of our property caused or incited to be caused by you or any passenger no matter how the damage is caused.

You will pay for all cleaning and valet costs if any passenger causes any spillage, is sick in the vehicle, or in any other way causes the cleanliness of the vehicle to be of a lower standard than at the pickup time. The standard valet charge is £100.

In the unlikely event that any of the above events occur, you hereby authorise payment to be debited from the credit/debit card used initially to secure the booking, or agree to immediate payment by other means, after being presented with written/photographic evidence of damage/loss of subsequent hire fees.

The maximum seating capacity of the vehicle is determined by us, and should not be exceeded. It is your responsibility to ensure that any children or passengers are secured within a booster seat or protective child seat as appropriate. The company will provide child seats as long as they are requested at the time of the booking.

Price of the Service

The price for the services is as set out in the booking, subject to amendment in accordance with this agreement.

If a fixed price for services has been agreed, this may be increased by an amount in accordance with out standard hourly rate at the relevant time for any delay or increase in the agreed hire period in the following circumstances:

  • Any delay caused by you or any passenger for any reason.
  • Any delay caused by severe traffic, congestion, accidents, weat
  • Any delay caused by severe traffic, congestion, accidents, weather conditions or any other cause outside our reasonable control.
  • Airport collection delays, where flight delay information has only been reported after the chauffeur has set out on his journey to the airport.
  • Any amount due from delays, will be added to, and form part of the price.

Unless otherwise agreed the price stated is exclusive of the following which will be payable in addition where applicable:

  • Road Tolls, London Congestion Charge, or additional expenses such as parking
  • Any wasted journeys carried out because of error on your part i.e. incorrect incoming flight date given, shall be paid for, in full, by you.
  • Waiting time: We allow 30 mins grace from the time of pickup and 60 mins for flight arrivals. After this time a charge of £30 per hour will be made, £0.50 per minute.


If the customer does not appear at the time and place designated as the pickup point, 100% of the cost of the booking will be charged.

For transfer services, cancellation is free of charge if there is more than one hour left before the agreed pickup time. If there is one hour or less before the agreed pickup time, the total price must be paid.
A cancellation can only be done by contacting via whatsup or text to +44(0) 7492404545 or email to booking@primechauffeuring.co.uk with CANCEL word in the subject as reference.

Hourly Bookings, cancellation is free of charge if there are more than 24 hours left before the agreed pickup time. If there are 24 hour or less before the agreed pickup time, the total price must be paid.
A cancellation can only be done by contacting via whatsup or text to +44(0) 7492404545 or email to booking@primechauffeuring.co.uk with CANCEL word in the subject as reference.


If a booking has been paid in full and a refund is agreed – any payments will be refunded through the same method back to the payment card used only.

Terms of Payment

A full payment is required prior to the journey taking place. Payment can be made with Master, Visa Credit or American Express as well as Debit cards. Payments are taken through our secured booking system.


We operate a strict policy of non-discrimination for race, religion, sexual orientations, health and disability and all other areas of discrimination.

Animals in vehicles

We will accept guide dogs with registered disabled people however this should be advised to the company at the time of booking the service, all other animals will be accepted at the discretion of the company and should be made aware when booking the service. The company reserves the right to refuse the transportation of animals except Guide dogs or other animals used by registered disable people.


Complaints regarding our Chauffeurs, staff or vehicles, should be made in writing to complaints@primechauffeuring.co.uk.